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When does the Black Friday Cyber Monday Sale start?
The NeoPro BFCM super sale starts at 8am AEST (Brisbane, Australia GMT +10) November 19 and runs through until midnight 28th November.
What can I expect for Black Friday Cyber Monday?
We have over 30 brand new jerseys, as well as restocks on our ever-popular bib range, immortal jerseys, winter kit and more. Our website has 33% off store wide! This sale excludes our Ugly Xmas Jerseys.
I don’t know what size I am?
Please check our size guide in our main menu and select your size according to the 4 measurements and additional instructions. If you’re unsure, DM us on socials or email us with your 4 measurements -email@example.com
Can I edit or add to my order?
Unfortunately no. Once your order has been placed, it cannot be edited in any way.
Can I combine orders?
Sorry, you can’t.
What if I bought a NeoPro item before the sale, can I get a refund of the price difference?
Our sale is for a defined period only and our prices apply to this timeframe only.
How fast will shipping be?
Due to increased sales for NeoPro during BFCM and other companies also serviced by our warehouses, orders will have a delayed dispatch time period. Please bear with us while we work with our partners as quickly as possible.
I ordered express but my order hasn’t been shipped yet?
Express shipping means the shipping carrier will deliver your package quicker (check their websites for their specific guarantees) than standard post, once they receive the package into their system. This does not mean it will get picked and packed faster than other orders.
What does a back-order mean?
Put simply, Covid has caused worldwide freight issues. Carriers use their own planes, plus passenger planes to ship products around the world. We all know there are far less planes in the sky and this mean less planes to ship product around the world. This is causing major supply chain delays and means product is not arriving to us as quickly as it should. We are doing everything we can to get your orders to you as quickly as we can and if we could afford our own private NeoPro jet to get it to you, we’d be flying it right now!
What if my order has some ‘in stock’ items and some ‘back-order’ items in it?
Any orders containing back-order items will only be sent once the entire order available.
Can I order from a different region website?
If that region allows shipping to your country, then yes. Please bear in mind, this could mean shipping alone could be a minimum of 6 weeks, depending upon covid restrictions, not only in both areas, but the shipping lanes along the way.
I have more questions?Please firstname.lastname@example.org for all enquiries. This is our only email address.
Our kits are race cut and made to feel good. The jerseys are race cut and the bibs are compression. Please check all 4 measurements against our unisex guide.
Our measurements cross over sizes because lycra stretches. Carefully check which sizing all or most of your measurements fall into, selecting the largest size if you fall into 2 categories. You'll need to measure the widest point of your chest and waist.
|Height (cm)|| |
|Chest (cm)|| |
|Waist (cm)|| |
|Weight (kg)|| |
If your measurements fall between sizes, we recommend that you choose the bigger size for the best fit.